Tips for The Joint Commission Survey 2021

What should you do if a surveyor asks you a question during the Joint Commission visit?  

Be friendly, professional, and helpful;  

Answer each questions as completely as you can;  

However, never guess if you don’t know the answer;  

Keep your answers related to the question being asked;

 Do not monopolize the conversation;  

Do not volunteer additional or unnecessary information;  

Ask for the question to be re-stated or said differently if you do not understand it;

Never argue with the surveyor. •

If you are asked a question and do not know the answer off the top of your head, you are

allowed to look up the answer in any printed material, including policy and procedure manuals around you.